TERMS & CONDITIONS
All terms listed below are subject to change at any given time, and without prior notice.
Last updated: April 27, 2006
ALL PERSON (s) WHO ENTER THIS SITE, PLACE ANY ORDERS ON THIS SITE OR CONDUCT ANY BUSINESS AGREE TO ACCEPT ALL TERMS, CONDITIONS, AND POLICIES DISPLAYED SET FORTH. IT IS FURTHER AGREED THAT ALL DISPUTES WILL BE SETTLED AT THE SOLE DISCRETION OF Innovative Med Inc., AND THAT ALL DECISIONS WILL BE FINAL.
Innovative Med Inc. will not be held liable for any lost or damaged items in the mail. Shipping is one of our largest concerns here at Innovative Med Inc.. Each item is meticulously packaged to sustain reasonable impacts. Our philosophy is that it is better to over-pack than under-pack. In the case of any damage or theft, the buyer must contact us and the shipping company as soon as possible. We will do our best to help resolve any shipping issues. International buyers please note: Innovative Med Inc. will not be held liable for any packages shipped abroad once they have left the country. International items which undergo theft, damage, and/or extended delays are all issues which the buyer must resolve with his or her own country's officials. Our goal is to ship all products as promptly and safely as possible. Orders are shipped out within 24-72 hours after receipt of order.
Most products come with a Manufacturer's 1-Year Limited Warranty. Call for details.
Innovative Med Inc. warrants most products against defects in materials and workmanship for a period of one (1) year from the date of original consumer purchase in the U.S. If a defect exists during the warranty period, Innovative Med at its option will either repair (using new or remanufactured parts) or replace (with a new or remanufactured unit) the product at no charge. Tampering with the labels, including the Serial Number, or opening the units, will also void all warranties.
THE WARRANTY WILL NOT APPLY TO ANY PRODUCT IF IT HAS BEEN DAMAGED BY MISUSE, ALTERATION, ACCIDENT, IMPROPER HANDLING OR OPERATION, OR IF UNAUTHORIZED REPAIRS ARE ATTEMPTED OR MADE. SOME EXAMPLES OF DAMAGES NOT COVERED BY WARRANTY INCLUDE, BUT ARE NOT LIMITED TO OPENING THE CONTROL UNIT BOX WHICH ERASES THE OPERATING SYSTEM, LOOSE COMPONENTS, OR VISIBLE CRACKING OF THE LCD, WHICH ARE PRESUMED TO BE DAMAGES RESULTING FROM MISUSE OR ABUSE.
Sterile products are final sale and therefore are not eligible for return.
Returned items must be in working condition, and must be returned with all original papers, documents, and boxes. Items returned without the latter will either 1) be subject to monetary deductions from the refund, or 2) be returned to the buyer without compensation. Items must be returned within 30 days of receipt. Delivery confirmation information will be used to determine the date of item reception. Returned items must be post-marked no later than 30 days from receipt. Under no circumstance shall items be accepted beyond the limit set forth. All medical electronic items must be given great care. They are very expensive, and therefore cannot be given out for trial uses to our customers. We feel that 30 days is ample time to determine if the product you purchased matches your expectations. Shipping costs do not qualify for refund compensation. It is recommended to ship all return goods via FedEx Ground. Innovative Med Inc. shall not be held liable for returned items which have been damaged, stolen, or otherwise affected by the mail transport system. A 15% restocking fee will be charged on all returned items. Customers wishing to return merchandise to Innovative Med Inc. must first call our office at 949-458-1897 and obtain a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 10 days from the date of issuance, and must be obtained with in 30 days of purchase date. Innovative Med Inc. reserves the right to evaluate product return conditions and assess restocking fees at its own discretion.
Defective products are eligible for credit or replacement within 30 days of Customer invoice date. Replacements will be shipped upon receipt of defective merchandise via FedEx Ground shipment at our expense, unless customer requests an upgrade at their expense. Advance replacements are available, but must be paid for at the time replacement ships. Packages must have RMA number written visibly on shipping box with a brief description of the product defect inside. All items must be returned in the original packaging. Innovative Med Inc. is not responsible for any item not received at its return address. Allow 14-21 business days for processing returns. Return merchandise to:
Innovative Med Inc.
Irvine, Ca 92618
Please mark your RMA. # clearly on the outside of the package.
The products for sale at Innovative Med Inc. are intended for aesthetic purposes only. Innovative Med Inc. will not be held liable for any damage, or harm inflicted with the products sold online. Intentional misuse of these products are strictly forbidden, and strongly discouraged. By purchasing from Innovative Med Inc. you are in total agreement with the provisions set forth, and the terms & conditions of sale listed herein.
Here at Innovative Med Inc. we are committed to protecting your personal privacy. No customer's personal information will be distributed to any third party. All buyer information such as; name, address, product(s) purchased, etc., is strictly confidential and will not be disclosed to any third parties. The privacy of all individuals is respected.
LINKS TO OTHER SITES
While visiting Innovative Med Inc., you may follow links to websites operated by our business partners or other third-parties. A link from Innovative Med Inc. to a third-party site does not mean that we endorse this website. We do not make any representations or warranties about any website you may access from our website; Third party websites are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other website.
The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Innovative Med Inc. disclaims all representations and warranties, express or implied, with respect to such information, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implied warranties arising from course of dealing or course of performance. In addition, Innovative Med Inc. does not represent or warrant that the information accessible via this web site is accurate, complete or current. Price and availability information is subject to change without notice.
LIMITATION OF LIABLITY
In no event shall Innovative Med Inc. be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Innovative Med Inc. has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
IMAGES, LOGOS, TRADEMARKS, & COPYRIGHT
The images, logos, trademarks, and copyright contained in this site, including but not limited to the text, images, audio or video, may NOT be used in any manner, or for any purpose, without Innovative Med Inc.'s express written permission, are believed to be in the public domain or used without permission of the respective trademark or copyright holder. The information and images on this site may not in any way be used in any manner, or for any purpose, without the express written permission, of Innovative Med Inc. or the official holder of the copyright or trademark.
ACCEPTANCE OF ORDERS
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Innovative Med Inc. reserves the right, without prior notification, to limit the order quantity on any item and/or refuse service to any customer. Verification of information may be required prior to the acceptance of any order. By placing a credit card order, the customer grants Innovative Med Inc. permission to contact their bank to verify name, and address.
If you require any additional information or if you have any questions, please feel free to contact us by email or by phone at 949.458.1897.